Terms of service

Last updated: August 2026

1. Who you are dealing with

2. These terms

These terms apply to every website build and care plan. The written quote you receive sits on top of them and describes your specific project. Where the quote and these terms disagree, the quote wins.

Services are provided to businesses. Because you are buying for purposes related to your trade, the cancellation rights in the Consumer Contracts Regulations 2013 do not apply. Your cancellation position is set out in section 8 instead.

3. What is agreed before work starts

Before anything is built you receive a written quote covering the number of pages, the price, what is included, what is excluded, the number of revision rounds, and a delivery timeframe. Work begins only once you have accepted that quote in writing and paid the deposit.

4. Prices and payment

• Prices are fixed at the point you accept the quote and do not change unless you ask for work outside the agreed scope.
• 50% is payable as a deposit before work starts. The remaining 50% is payable on approval, before the site is published to your live domain.
• Invoices are due within 14 days.
• Work outside the agreed scope is quoted separately and in writing before it begins. You will never receive an invoice for work you did not agree to.
• Care plan fees are billed monthly in advance.

5. What you provide

You supply the content: photographs, prices, opening hours, address, contact details, service descriptions and any legally required wording for your trade. You confirm that you own or have permission to use everything you send, including photographs.

You remain responsible for checking that prices, opening hours, allergen or safety information and any regulated wording are correct before the site goes live. Copy may be tidied and rewritten, but the underlying facts are yours.

6. Revisions

Two rounds of revisions are included. A round is one consolidated list of changes from you. Revisions refine the agreed design and content. They do not cover changing direction, adding pages, or introducing features that were not in the quote, which are treated as new work.

7. Ownership

• Your domain name is registered in your name, on your account, paid by you. It is yours from the very start and at no point is it held on your behalf.
• The finished website transfers to you in full once the final invoice is paid. You are free to move it to another host or another developer at any time.
• Your content remains yours throughout.
• Third party fonts, icons and libraries stay under their own licences, all of which permit commercial use.
• Unless you ask otherwise, the finished site may be shown as an example of work. Say the word and it will not be.

8. Cancellation

You can cancel a build at any time in writing. The deposit covers work already done and is not refundable once building has started. Nothing further is owed and any work completed to that point is provided to you.

Care plans run month to month and can be cancelled by either side with 30 days notice. On cancellation you receive a copy of your site files and reasonable help moving elsewhere.

Work may be declined or stopped where content cannot lawfully be published, where required content has not arrived after repeated requests, or where an invoice remains unpaid.

9. After launch

Faults in delivered work are fixed free for 30 days after launch. This covers things that were built wrong. It does not cover new features, content changes, or problems caused by third party services or by changes made by someone else.

10. What is not promised

Search engine rankings, traffic volumes, enquiry numbers and revenue depend on factors outside anyone's control. Nothing on this website or in any quote is a guarantee of a commercial result, and any figures discussed are illustrative rather than forecasts.

11. Liability

Liability for any claim connected to a project is limited to the total amount you paid for that project. Loss of profit, loss of business, and loss of anticipated savings are excluded.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Data protection

Where personal data of your own customers is handled while building or maintaining your site, that data is processed only on your instructions and only to deliver the service. How your data is handled is set out in the privacy notice.

13. Complaints

14. Accessibility

This website aims to meet the Web Content Accessibility Guidelines 2.1 at level AA. In practice that means readable colour contrast, text that resizes without breaking the layout, keyboard navigation with visible focus, labelled form fields, meaningful headings, and no reliance on colour alone to convey meaning.

The statutory accessibility regulations apply to public sector bodies rather than to private businesses like this one. The Equality Act 2010 still requires reasonable adjustments so disabled people are not put at a substantial disadvantage, and that is the standard being aimed at here.

If any part of this site is hard to use, email gaffer.websites.maker@outlook.com describing the problem and it will be looked at within 5 working days. If you need information from this site in a different format, ask and it will be provided.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.